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  • 6

    [Notice] Shipping Delay and Closing Notice

  • 5

    [Notice]Shipping Delay and Operationg Period Extension

  • 4

    [Notice] Photocard Promotion ! (Jan. 14 - 31, 2021)

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    [Notice] Promotion


    In appreciation of all the love for Fanmakestars,

    you will receive a free multi-use pouch with every purchase! 

    First come, first served! Don't miss out! 

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    [Notice] Purchasing Guide


    We are pleased to announce the grand opening of <BTS POP-UP: MAP OF THE SOUL Online Store EUROPE> on November 14, 2020.

    Please read the following information carefully for the best shopping experience!

    The upcoming <BTS POP-UP : MAP OF THE SOUL Online Store EUROPE> is an ONLINE-only event due to the current COVID-19 situation.

    Purchasing Guide

    Online Store Operation

    Dates : 10 AM, November 14, 2020 to 3 PM, February 14, 2021 (CET)


    Countries and Regions : Austria, Belgium, Czechia, Denmark, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Spain, Switzerland, United Kingdom

    Purchasing Information

    1. Products can be purchased through the online store only.

    2. Products sold may vary depending on the region where the pop-up store is being held.

    3. Price of products sold may differ from that of other regions as the price of the product includes both custom duties and VAT. All products offered in the pop-up store have cleared customs as genuine products.
       a. Due to European regulations, VAT discount is only effective until December 31,2020. As a result, prices will vary depending on the time of your purchase.

    4. Products will be released in three consecutive phases; sales periods made vary by phase and some products may be sold out early.
       a. Release dates for new items for Online Store EUROPE: November 14, 2020; December 14, 2020; January 14, 2021 

    5. Delivery may take additional time as the goods are manufactured and shipped from Korea. Expected arrival date will be displayed on the checkout page.

    6. Delivery delays may occur depending on the COVID-19 situation.

    7. Payment is only available in Euros.

    8. The quantity available per checkout for each product is limited to 5.

    9. The shipment fee is calculated in proportion to the total weight of the product and the distance from Germany to the destination. The exact amount will be displayed in the shopping cart.

    10. Orders with different order numbers cannot be shipped together, and a shipping fee will be charged for each order.


    Cancellation, Refund and Exchange

    1. Requesting an order cancellation or a refund is only available via e-mail. Please refer to "Refund & Exchange Policy" for details. 

    2. If you have purchased a number of products at the same time, partial cancellation will not be possible and you will have to cancel the entire order and re-purchase the desired products.

    3. Upon receipt of the product, please inspect the product immediately so that you can exchange or return the product in time for any misdelivery or product defects.

    4. Due to the nature of the product, exchange is not allowed except for product defects or misdelivery.

    5. When requesting a refund based on a simple change of heart, the product must be returned without any damage with its original package within 14 days after receipt of the product. You will be responsible for any transaction fee and shipping fee incurred for your return. The refund will proceed after confirming that the product is in good condition.

    6. With the exception of misdelivery or product defects, a payment processing fee will be incurred for all refund requests.

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    [Notice] Grand Opening!